Home Prescriptions Health Resources Using Generics Customer Service


Customer Care


Have questions about your prescription discount card program?
Visit our Frequently Asked Questions (FAQs) to get answers to items such as how to check the status of your prescription orders, or how to determine if you have refills remaining.

Contact us at:

To speak with a Customer Care representative, call toll-free 1-888-414-3141.

Write to us at:
Caremark Inc.
Attn: Customer Care Support Team
PO Box 659576
San Antonio, TX 78265-9576


 

This is NOT insurance. Discounts are only available at participating pharmacies.
By using this card, you agree to pay the entire prescription cost less any applicable discount.

Savings may vary by drug and by pharmacy. Savings are based on actual 2008 drug purchases for all drug discount card programs administered by CVS Caremark. The program administrator may obtain fees or rebates from manufacturers and/or pharmacies based on your prescription drug purchases. These fees or rebates may be retained by the program administrator or shared with you and/or your pharmacy. Prescription claims through this program will not be eligible for reimbursement through Medicaid, Medicare or any other government program. This program does not guarantee the quality of the services or products offered by individual providers. To cancel your participation in this program simply discard your ID card and notify your pharmacy that you are no longer participating in the program. We do not sell your personal information. Call the participant toll-free number on the back of your ID card to file a complaint related to the availability of contracted discounts, services or other contractual obligations of this program.
Note to Texas Consumers: Regulated by the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711; telephone 1-800-803-9202 or (512) 463-6599
Web site: www.license.state.tx.us/complaint.