We have provided this notice to describe the online information collection and use practices at Caremark.com. This document describes the choices you can make about the way your information is collected and used. This privacy policy applies only to the information collected on Caremark.com, and does not apply to any other information that Caremark collects about you on other Caremark owned, operated, or sponsored websites, or in other forums, including in e-mail correspondences or over the telephone. This policy does not apply to the “Client Services” section of Caremark.com, which is available only to Caremark.com clients, and is governed by separate agreements in place between Caremark and its clients.
In some circumstances, Caremark’s use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (frequently referred to as “HIPAA”). For example, when you are submitting information for prescription refills we are subject to the requirements of HIPAA. In those circumstances, the terms of Caremark’s HIPAA Notice of Privacy Practices will apply. If you have questions about which policy applies to information you have submitted, please do not hesitate to contact us (for contact information, please go to the “Contacting Caremark and Options” section of this policy).
From time to time, our internal processes may change, or we may offer new features at Caremark.com. If appropriate, we will revise this privacy policy. We encourage you to return to this area to read the most recent version of the privacy policy. The information we provide you on Caremark.com will be treated in accordance with the privacy policy in effect as of the date you provide information to us. If we alter our practices in a manner that will affect the treatment of information that you have already provided to us, we will send you a notice of our new practices. If you do not agree with the privacy practices described in this policy, you should not provide us with information. This version of the privacy policy is effective as of January 3, 2004.
Caremark works with third-party providers to provide specific services offered on Caremark.com, and may collect personal information as part of the provision of those services. For example, BrassRing operates the “Careers at Caremark” feature at the “About Caremark” area of our site, Yesmail sends several of our email alerts, and Shareholder.com operates the “Investor Relations” feature at the “About Caremark” area of our site.
A Note About Cookies and Passive Tracking Technologies: A cookie is a piece of data stored on your computer that allows Caremark.com to remember that it has previously communicated with your browser. Caremark uses both session ID cookies and persistent cookies. For the session ID cookie, once a user closes his or her browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Once a persistent cookie is saved on a user's computer, only Caremark.com can read it and no other website. Persistent cookies can be removed by following Internet browser help file directions. Like most standard Website servers, Caremark uses log files to collect non-personally identifiable information. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks.
Information you provide is used in order to respond to your request. For example, to fulfill your order or contact you with information about your order, to send you email alerts, to send you documents you request, to send you newsletters, or to process your online job application. For potential registered users, we will compare information you provide to the database of information provided by your employer in order to confirm your eligibility to become a registered user. From time to time Caremark requests information from users via surveys on Caremark.com. Participation in these surveys is voluntary, and information collected as part of those surveys is used in compliance with this privacy policy.
We may use the information to provide you with materials about Caremark or our products and services, including new content or services at Caremark.com. We may provide you with these materials by phone, mail, facsimile, or e-mail. We may also share your information with our subsidiaries, affiliates, or business partners.
We will disclose your personal information if, in good faith, we believe we are required by law to do so, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to legal liability. We may also disclose your information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event. If this occurs, your personally identifiable information may be transferred to our successor or assign, or may be sold as an asset of our company.
Passive tracking mechanisms such as cookies and log files are used by Caremark to analyze trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. Persistent cookies enable Caremark to track and target the aggregate interests of Caremark.com users to enhance the experience on the site.
At the time information is collected, you are provided with the ability to opt out of having Caremark email you information about Caremark or its products and services, to the extent that sending such materials are unrelated to the purpose for which you provided your information. Registered users who wish to alter the uses Caremark makes of their information may do so at the My Account area of Caremark.com. You may also contact us to exercise your available options at webprivacy@caremark.com, by calling 1-800-841-5550 to speak to a customer service representative, or by writing to Caremark at:
Caremark Inc.
Attn: Customer Advocate Team
7034 Alamo Downs Parkway,
San Antonio, Texas 78238
If your personal information changes (such as phone, e-mail address or postal address), registered users may update their profiles at the My Account area of the site. You may also update your information by contacting us at the email address, phone number, or address listed above.
Caremark takes reasonable technical and procedural precautions to protect the information provided by users of Caremark.com. When online registration and order forms require users to provide certain information, such as a credit card number, that information is collected on a “secure” page, and the information submitted is encrypted. To determine if you are on a secure page, look to see if a lock icon appears on the bottom of your website browser.
Caremark.com contain links to other Websites not operated by Caremark. These links are provided as a convenience and do not constitute an affiliation with, endorsement or sponsorship of the third parties that operate those Websites. Caremark is not responsible for the availability or reliability of the content of these third party Websites. Any information you provide to those third parties is not subject to the terms of this privacy policy, and Caremark is not responsible for the treatment of the information you provide to those third parties. We recommend that you review the privacy policy of that third party, and of any third party to whom you provide personally identifiable information online.