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Q: What is a flexible spending account (FSA) debit card?
A: The FSA debit card is used like a debit card to deduct funds directly from the participant’s FSA account to pay for an eligible health-related expense.
Q: Does Caremark differentiate FSA debit cards from other credit or debit cards?
A: In the past, Caremark did not differentiate FSA debit cards from other credit or debit cards. However, in order to comply with new IRS regulations, we now process FSA debit cards differently from other types of credit or debit cards.
Q: What are the new IRS regulations that affect the use of my FSA card?
A: This year, the IRS created new regulations that are meant to reduce FSA misuse. The regulations call for increased validation measures to ensure FSA debit cards are being used appropriately.
Q: Can I use my FSA debit card for a current order?
A: Yes, you can use your FSA debit card to pay for a current order that is being placed or that is still in process.
Q: Can my FSA debit card number be kept on file at Caremark to pay for my future orders?
A: Yes, you can keep your FSA debit card or other type of credit or debit card on file to pay for all future orders. You can designate which card number you want to use for future orders via caremark.com/ers, on your mail service order form or by calling a Caremark Customer Care representative toll-free at (888) 886-8490.
Q: If I can’t use my FSA debit card for an outstanding balance, what other options do I have?
A: Use an alternate form of payment, then you can submit your invoice or statement of cost (along with proof of payment) and reimbursement claim form to your FSA administrator, PayFlex, for reimbursement. For more information about PayFlex, please visit the ERS website at www.ers.state.tx.us.
Q: If I have an existing balance and want to place a current order, can I use my FSA debit card?
A: Yes, you may use your FSA debit card to pay for the new order. However, you will need to use an alternate form of payment to pay the existing balance first, then you can place your current order using your FSA card.
Q: My doctor’s office is going to phone or fax in my order using the FastStart® program. How can I request that you use my FSA debit card for the order?
A: If using the FastStart® program, go to caremark.com/ers or call Customer Care toll free at (888) 886-8490 before you place your order to make sure we have your FSA card number on file.
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