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Important Information for Mail Service Program Users

Using a Caremark Participating Retail Pharmacy

Caremark is your provider of mail service prescription medicines.

Looking to save money on your prescription medicines?

With the Caremark Mail Service Pharmacy, you can:

  • Get up to a 90-day supply of your maintenance prescriptions delivered conveniently to your home or the location of your choice.
  • Pay less out-of-pocket costs than you would pay for the same supply at a non-EDS retail pharmacy (check your benefit plan copays for specific savings)

You Can Count on Quality Pharmacy Service from Caremark

  • Caremark Mail Service Pharmacies are staffed with registered and highly trained pharmacists who personally inspect every prescription.
  • We send your medicines to you in confidential, tamper-resistant, and temperature-controlled packaging (when necessary).

Get Started with Mail Service and Save Money!

Here's how to take advantage of the convenience and cost savings of the Caremark Mail Service Pharmacy:

Option #1

  • Getting your prescriptions mailed to you is simple with FastStart®. Call FastStart toll-free at (800) 875-0867 (TDD assistance, please call (800) 231-4403). Let the representative know you wish to fill your prescription through mail service. Provide the information on your prescription drug ID card, the names of the long-term medicines you take, your doctor's name and phone number, and your mailing address.

Option #2

  • Ask your doctor to write you a prescription for up to a 90-day supply, with up to three refills (if appropriate).
  • Complete a Caremark Mail Service Order Form and mail it in with your prescription and payment. Forms can be found at www.caremark.com/ers or by calling Customer Care toll-free at (888) 886-8490.

If you need to take your maintenance medicine right away, ask your doctor for two prescriptions - the first for a 30-day supply to fill immediately at a retail pharmacy and the second for up to a 90-day supply, with refills as appropriate, to send to Caremark Mail Service Pharmacy.

Refill Your Mail Prescriptions at Caremark.com/ers

Log on to Caremark.com/ers to refill your mail service prescriptions, check the status of your prescription orders, view your benefit coverage, and access many other useful features. To register at Caremark.com/ers, have your prescription ID card handy.

Where do I send my prescription order?

New prescription orders should be submitted along with the appropriate copayment to the following address:

P.O. Box 659541
San Antonio, TX 78265-9541

How do I pay for my prescriptions?

Caremark’s preferred method of payment is by credit card. Your payment can also be made by check or money order. For credit card payments, simply include your VISA®, Discover®, Mastercard®, or American Express® number and expiration date in the space provided on the mail service order form.

Caremark operates five mail service pharmacies across the United States to provide you with quick, convenient service wherever you live. The mail service pharmacies are a convenient, economical way to fill prescriptions for long-term medicines—prescriptions you expect to refill for medicines that you will take for some time.

Pharmacists on Staff

Registered pharmacists staff mail service pharmacies. These pharmacists check every prescription to make sure it’s filled properly and review your prescription history to identify any possible problems with new medicines you have been prescribed. You receive the same type of information about your medicine that you would receive from a retail pharmacy. You can also learn more about your medicines at www.caremark.com/ers.

How to Order

You can order your prescriptions through the mail service pharmacies by mail, phone, or Internet.

Convenient Home Delivery

You can expect your medicine to arrive approximately 14 calendar days after Caremark receives your prescription.

* Copay means the amount which a participant is required to pay for a prescription in accordance with a Plan, which may be a deductible, a percentage of the prescription price, a fixed amount or other charge, with the balance, if any, being paid by a Plan.


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