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Customer Service

Have questions about your prescription benefits?

Visit our Frequently Asked Questions (FAQs) to get answers to items such as how to check the status of your prescription orders or how to determine if you have refills remaining.

Contact us at:

For your convenience, Caremark Customer Care is available 24 hours a day, 7 days a week. Speak with a Customer Care representative toll-free, (888) 886-8490. TDD (telecommunications device for the deaf) users please call toll-free (800) 231-4403

Email us at:


Write to us at:

Research Team
P.O. BOX 6590
Lee’s Summit, MO 64064-6590


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