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Recent enhancements to managing the payment of your orders. More...
Retail Network FAQs
Paper Claim Reimbursement Form Steps for Submitting a Paper Claim Reimbursement Form. More...
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Don't have a Caremark account yet and want to see the retail pharmacies within your network? Please use our public Pharmacy Locator* to search for a participating retail pharmacy near you.
* Please log out of the Public Pharmacy Locator before logging in with your personal account below. |
Q. Why is the Bill Me Later option no longer on the web?
A. This feature was not authorized by ERS. You have several ways to pay for your mail service prescriptions without having to apply for credit using the Bill Me Later option. You can use your PayFlexTM Debit Card, another credit or debit card, or send a check or money order. In some cases you can be billed when the prescription is sent to you. To see if your prescription qualifies for billing, contact Caremark customer service

Filling your prescriptions through mail service can save you time and money! Plus, our FastStart® program makes it easy to get started. Click here to find out how. >>
Sign up for mail service and enjoy the convenience of prescriptions delivered directly to you. We can make it easy – and less expensive – for you to get the medications you take on a regular basis, such as those for managing high blood pressure, cholesterol, and diabetes.
The benefits include:
- Convenient delivery directly to the address you provide
- Free standard shipping
- Easy-to-order refills online or by phone 24 hours a day, seven days a week
Ready to place your order? Our FastStart program offers three easy ways to get started:
Option 1: Internet
Go to www.caremark.com/ers and register or sign in. Click “Start a New Prescription,” located to the left of the page, and then click “FastStart.” Click here to get started >>
Option 2: Phone
Call toll-free (800) 875 0867 Monday through Friday from 7 a.m. to 7 p.m. (CT). Have your plan ID number, prescription name, doctor’s name and phone number, mailing address and payment information ready when placing an order. (For TDD assistance, dial (800) 231 4403.)
Option 3: Physician
Give your doctor the toll free FastStart physician number, (800) 378-5697, and ask your doctor to call in a 90 day prescription. Your doctor will need your mailing address, date of birth and plan ID number (found on your Caremark ID card).
It’s that easy!
Please allow up to 10 days from the day you submit your order to receive your medication.

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Log in to Caremark.com
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Caremark Customer Care
For your convenience, Caremark Customer Care is available 24 hours a day, 7 days a week. To speak with a Customer Care representative, dial toll-free, 1-888-886-8490. |
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